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Insurance FAQ



We strive to give the highest quality of healthcare within the budget of our patients. We accept Medicare and PPO insurance plans.

Patients are requested to provide the copy of the insurance card to our front desk staff. Our staff would verify the eligibility and benefits with patient’s insurance prior to scheduling the appointments. If staff are unable to confirm active insurance coverage, the patient will be informed, and an alternative form of active insurance coverage will be requested. If the patient is unable to present active insurance coverage at the time of visit, they will be classified as Self-pay and will be required to pay at the time services are rendered or may reschedule the appointment without penalty.

In case of any changes to your insurance plan and coverage, please notify our front desk staff. It is very important that this information is updated and verified at each visit.

Co-pays and Deductibles

Co-pays are due at the time of service upon check-in. This applies to tele-consults as well. For patients with insurance deductibles, we require a minimum payment of $100 per visit that we will apply towards your deductible.

Co-insurance: Some insurance plans require that patients pay a predetermined percentage (e.g. 20%) of the allowed charge amount.

Payment method

We accept cash, checks and MasterCard or Visa credit and debit cards. Please note that we do not accept Carecredit.

Prior Authorization

All prior authorizations required by your insurance company will be charged $25 to $50 fee determined by the amount of time required to wait for your insurance company and obtain authorization.

Outstanding balances

Any outstanding balance that is due from the patient is payable in full upon receipt of the statement. If there are questions or concerns regarding the bill you received from our office, please contact us. In the event a patient presents at the office for any services, and has an outstanding balance, patient will be requested for payment.

Please note that patients with an outstanding balance after our biller sent 3 statements and there is no response received in return may be referred to a collection agency. We do realize that temporary financial problems may affect timely payment of your account. We encourage you to contact us for help.

Please keep our front desk staff informed on any changes to your address and contact information.


Regenerative Medical Group
615 E Chapman Avenue, Suite #100
Orange, CA 92866
Phone: 714-639-4013

Office Hours

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